In today’s competitive insurance landscape, customer experience is a key differentiator. Insurers that provide seamless, efficient, and personalized services consistently outperform their peers, achieving two to four times higher growth in new business and 30% higher profitability, according to McKinsey & Company. However, manual processes, paperwork delays, and data errors continue to hinder customer satisfaction and operational efficiency.

Traditional onboarding and policy servicing processes are often slow and inefficient, leading to high abandonment rates and significant revenue losses for insurers. Research shows that 74% of potential customers abandon applications due to a complicated onboarding experience.

Additionally, poor data quality can cost businesses between 15% and 25% of their revenue, according to MIT Sloan Management Review. In the insurance industry, intake data errors contribute significantly to these losses.

AccelRemote, AccelTree’s US-patented remote assistance technology, is transforming customer engagement in the insurance industry. With Interactive Web-Based Collaboration Technology, agents and customers can seamlessly collaborate in real time—filling out applications, reviewing policy documents, and completing onboarding processes without delays. This next-generation solution eliminates traditional bottlenecks, enhances accuracy, and streamlines the insurance experience.

Unlike conventional screen-sharing, AccelRemote enables true interactive browsing, allowing agents to present web forms that are not just viewable but fully editable by both parties. With seamless edit-access switching, agents and customers can take turns filling in information, ensuring accuracy and clarity at every step. This instant, personalized support resolves issues in real time, reducing drop-offs and significantly improving customer satisfaction.

AccelRemote is an easy-to-use mobile app that empowers agents to handhold customers collaboratively in real time, ensuring accurate paperwork, seamless onboarding and personalized service.

Key Features:

• ✔ Interactive Web-based Collaboration Agents can not only share their web forms with clients and present quotes, illustrations and calculators, but also give access to clients to fill out the forms in real time.
• ✔ Works on All Forms Compatible with any web-based form—including quotes, applications, and claims—without requiring customization, making it easy to integrate across platforms and vendors.
• ✔ e-Sign and Submission Clients can preview, electronically sign, and securely submit forms with live agent guidance, making the entire process paperless, contactless, and efficient.
• ✔ Collaborative Form-Filling Agents and clients can take turns filling out forms together in real time, ensuring immediate data entry, reducing errors, and enhancing engagement.
• ✔ Secure Communication & Data Privacy AccelRemote ensures safe, encrypted data exchange between agents and clients, providing maximum security and privacy protection.

Step-by-Step Process:

• Step 1: The agent opens AccelRemote on their mobile device and generates a secure link, sharing it with the client via email, SMS, or any preferred platform.
• Step 2: The client clicks the link on any device and instantly sees the web form on the agent’s device—no app installation required.
• Step 3: The agent and client collaborate in real time, switching edit access as they fill out and verify the form together.
• Step 4: Once all details are confirmed, the client e-signs and submits the form—completing onboarding seamlessly and efficiently.

Eliminating Errors Before Submission

One of the major pain points in insurance onboarding is incomplete or inaccurate documentation, leading to policy rework, underwriting delays, and rejections. Manual errors cost insurers an average of $25 per claim due to rework, and these inefficiencies accumulate, impacting revenue and customer satisfaction.

With AccelRemote, agents can guide customers in real time, ensuring that every field is filled correctly before submission. This proactive error prevention reduces the likelihood of rejected applications and streamlines the underwriting process. The result? Higher approval rates, fewer delays, and an improved customer experience.

Reducing Onboarding Drop-Offs

Customer drop-offs during onboarding remain a significant challenge for insurers. Studies indicate that 20% of applicants abandon the process due to lengthy forms, unclear instructions, or lack of immediate assistance. Additionally, the average insurance onboarding process is 23 days long, frustrating customers and increasing churn.

By integrating AccelRemote’s patented remote onboarding technology, insurers can provide instant, interactive assistance, eliminating confusion and simplifying the customer journey. With real-time collaboration, agents can hand-hold clients through complex processes, increasing completion rates and ensuring a smooth, frictionless onboarding experience.

Speeding Up Policy Issuance

Traditional policy issuance often involves manual data entry, verification, and review cycles, leading to unnecessary delays. In contrast, real-time collaboration accelerates this process by ensuring that forms are submitted error-free in the first attempt.

Insurers using interactive web-based collaboration technology have reported:

• ✔ 78% higher customer satisfaction rate compared to companies not using it
• ✔ 61% higher year-over-year revenue growth compared to all others
• ✔ 10% higher agent utilization rates, allowing agents to assist more clients in less time

This results in faster policy approvals, increased customer retention, and a significant competitive edge in the market.

Traditional face-to-face interactions are no longer a necessity. With AccelRemote, agents can help customers complete insurance paperwork from anywhere, on any device, without the need for app downloads. This not only improves accessibility but also allows insurers to tap into new markets, including:

• Remote and underserved communities where in-person visits are impractical
• Microinsurance and microcredit segments, offering coverage to previously unreachable populations

By removing geographical barriers and offering real-time guidance, insurers can enhance their reach and provide inclusive financial services to a broader customer base.

The Competitive Advantage

• ✔ Faster policy issuance through real-time accurate form-filling
• ✔ Increased revenue by reducing onboarding drop-offs
• ✔ Lower operational costs by eliminating manual paperwork and travel requirements
• ✔ Stronger customer relationships through personalized, interactive service

In an industry where speed, accuracy, and convenience drive customer loyalty, AccelRemote empowers insurers to stay ahead. By eliminating intake data errors, reducing onboarding drop-offs, and accelerating policy issuance, interactive web-based collaboration technology redefines the insurance experience for both agents and customers.

Are you ready to transform your insurance processes? Schedule a live demo of AccelRemote today and experience the future of digital insurance.

Reference: McKinsey & Company: The Growth Engine: Superior Customer Experience in Insurance
MIT Sloan Management Review: Seizing Opportunity in Data Quality
EasySend: The Hidden Costs of Manual Data Collection in Insurance
Forrester Research: Improving User Experience & Customer Service via Co-Browsing
Aberdeen Group Research: 4 Key Statistics on Why Companies Are Taking Up Co-Browsing
Userpilot: 15 Customer Onboarding Statistics To Know in 2023 and How To Level Up Your Onboarding?