Measurable Gains for Your Business

0% Higher YoY Revenue Growth Companies using co-browsing see 61% higher annual revenue growth (10%) compared to those not using it (6.2%).

0% Improved Agent Utilization Contact centers with co-browsing achieve a 10% higher agent utilization rate (65% vs 59%).

0% Higher Customer Satisfaction Reported satisfaction ratings demonstrated that customer support via co-browsing results in 78% higher customer satisfaction scores.

Built For Call Center Excellence

Co-Browsing Capabilities Agents can enable mutual screen viewing and pass access control for interactive processes such as form-filling, document signing, or application completion.

Shared Edit Access Both customers and agents can take turns to make real-time edits on shared web forms, enhancing collaboration and reducing back-and-forth delays.

Real-Time Guidance Enables call center teams to visually engage with customers instantly, sharing web pages and guiding seamlessly and securely on applications, issues and transactions.

Voice and Video Integration Built-in voice and video calling enhance customer interactions, offering personalized communication for resolving queries and completing tasks.

Zero-Latency Performance Ensures instantaneous data exchange and screen updates, delivering smooth and efficient interactions without delays or disruptions.

Browser-Centered Functionality Works seamlessly on web-to-mobile scenarios, ensuring compatibility across browsers and devices without requiring additional installations.

Omnichannel Support Integrates effortlessly with various communication channels, enhancing customer engagement across web, mobile, and call center platforms.

Swift Onboarding Tools Accelerates the new business process by enabling agents and customers to complete applications, e-sign and submit documents in a single session

Robust Privacy Protections Ensures only the shared web browser screen is visible during sessions, safeguarding sensitive information and maintaining customer privacy.

The Competitive Edge with AccelAssyst

Error-Free Paperwork Minimizes mistakes with guided form-filling and collaborative editing, ensuring accuracy and reducing rework.

Improved Customer Experience Combines real-time collaboration with voice and video communication to deliver personalized, efficient support.

Faster Resolution Times Streamlines processes with zero-latency performance, enabling quicker query resolution and form completion.

Operational Efficiency Reduces resolution times, eliminates redundant steps, and decreases operational costs by streamlining workflows and enhancing productivity.

Transforming Customer Journeys with AccelAssyst

Guide Product Customization Walk website visitors through choosing and customizing digital products to fit their specific needs.

Assist with Purchases Help potential customers finalize purchases or subscriptions remotely, enhancing convenience and reducing drop-offs.

Secure Troubleshooting Address queries involving sensitive information through a secure and interactive walkthrough.

Streamline Onboarding Guide customers through onboarding processes, ensuring they make the most of your app or website.

Measurable Gains for Your Business

Built For Call Center Excellence

The Competitive Edge with AccelAssyst

Transforming Customer Journeys with AccelAssyst

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